Operation Chokehold Seeks To Punish AT&T

A World of Hurt

AT&T has been in hot water with their customers lately. Spotty network coverage in critical areas like San Francisco and New York have customers angry. Add to that comments made by AT&T CEO of mobility last week that blamed customers and their heavy data usage for the problem and things are just getting worse.

Dan Lyons of Newsweek who writes as “Fake Steve Jobs” wrote a blog post positing that if iPhone users all used data heavy apps at the same time on a particular day it would choke the AT&T network as punishment for their poor service and lack of respect for customers. Dan may have written the post with tongue in cheek but some of his readers think it’s a great idea and it’s been gaining steam across the Internet.

Teachable Moment

Parents often call this a teachable moment, and if this plan goes off it certainly will be.

Lesson 1: You cannot hide from your customers anymore. All of your faults will be exposed and spread widely among friends and foes. The opportunity is in your reaction and response.

Lesson 2: Be very careful what you say because customers are listening and your words will be amplified and once again spread widely. AT&T’s implication that they may penalize customers for heavy data usage went over like a lead balloon and was the spark for this latest outrage.

Lesson 3: Never, ever blame your customers for your problems. Payback’s a bitch so they say and your customers have many ways to hurt you now. A nasty letter to the editor is the least of your problems.

Digital Books and Digital Music: Parallel Futures?

Stephen Covey

Amazon.com has scored it’s first big win in securing exclusive electronic rights to publish Stephen Covey’s popular business title 7 Habits of Highly Successful People on the Amazon Kindle. As ebook competition heats up among the Kindle, Barnes and Nobel Nook and others, these companies will seek more exclusive deals with popular authors to gain an advantage for their platform.

I think the really important news, however, is Stephen Covey experimenting with self publishing his own titles, at least the electronic versions. Reportedly the royalty split is more favorable and I’m sure there are other aspects Covey gets more control over with self publishing. The music industry is already going through this right now as many artists are seeing less and less value in the traditional record company. Artists can record, produce, distribute and market their songs all on their own and keep more of the profit and control. Now we can see the first steps of this happening in the publishing world. Stephen Covey is a big name and a best seller. If he can show success with this model, others will likely follow.

It’s not as likely this self publishing senario will flow over into traditional paper bound books as there are real costs there for printing and distribution, unlike electronic books. In fact, Covey says he has no intention at this time of changing his paper book publishing setup. Popular podcast book author Scott Sigler, though, is running a very interesting self publishing experiment with his hardbound book called The Rookie. The Rookie is not the typical horror novel Scott is famous for and as such his publisher Crown Books was not interested in putting the book out. So Sigler started taking pre-orders for the book online, utilizing his lage fan base and social network marketing. Sigler was diligent, making this an exclusive limited print run at a specific price that insured everything was paid for. With some luck, Scott may make a small profit as well.

Self publishing isn’t just for blogs anymore, the whole book industry is about to go through a major disruption in the next several years. More book readers will be released. Tablet computers that may display full color magazines are likely and more. If publishing is to survive they will need to figure out how to utilize this new technology for themselves. If they grip to hard holding onto the old models, they will suffer the same fate as the music industry.