MySpace Goes Back To Their Strength

October 27, 2010 By

MySpace LogoBoldly proclaiming “We are not a social network”, MySpace is re branding and refocusing themselves into an entertainment destination website. MySpace once was the top social network in the world with a huge registered user lead over all its competitors. But like Friendster before it, MySpace failed to innovate quickly enough and could not keep up with the Facebook phenomenon.

I actually think this is a great move for MySpace. MySpace was never better than when they were a music and entertainment hub. This is how they started, catering to small indie bands and their dedicated fans. MySpace could never figure out the larger world of social networking, but MySpace are experts in entertainment and music. With this new tight focus on what they do best, I think the future is bright for MySpace, even if they won’t become the next Facebook.

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Data is King in the Connected World

October 26, 2010 By

DevicesI love my Amazon Kindle and so do a lot of other people. Amazon just announced for their top 10 books, Kindle versions are outselling print editions by more than 2 to 1. One of  the reasons I love the Kindle so much turns out to be one of the best business decisions Amazon has made; Kindle software is available on a variety of platforms, including iPhones, Android phones, iPads, PC’s and Macs. Amazon has not forgotten they are first and foremost a reseller of books, and they have all the bases covered. Best yet, though, is the Kindle software keeps your books and most importantly your place in those books in sync across all your devices. Start reading a book on your Kindle and pick right up on your iPhone.

The key point here is that we are not only living in a Connected World but a device world. The world is littered with millions of devices of all kinds and more people are finding themselves with more than one. When you have multiple devices, the critical factor becomes keeping your data in sync with all of them. The Kindle happens to be one of the best examples of keeping data and state beautifully in sync. We are going to need to see this more with the other applications we use regularly.

This is why we are seeing such a push toward using the cloud, a fancy term meaning the Internet, for these kinds of services. When applications run on the Net, it’s much easier to maintain state and data across devices. Google’s Gmail is another great example of this. You can easily connect to and maintain all the read statuses wether you’re using an iPad or an Android phone.

In the Connected World it’s just as important to be connected to your data as with other people.

Filed Under: Blog, Mobile Computing Tagged With: , , , , , , , ,

New MacBook Air And The Future Of Mobile Computing

October 20, 2010 By

Macbook AirApple has announced their new MacBook Air and it’s truly a bold and revolutionary step in mobile computing. Apple has stated this is the future of MacBooks and the way all laptops should be someday. This is a pretty radical statement considering how the MacBook Air is put together. To me, this is a radical leap into cloud based computing for Apple. The machine has no optical drive, so installation of new applications will likely hinge on the also newly announced Mac OSX App Store. With limited solid state storage and no hard drive, customers will likely have to rely on cloud based storage for many of their larger files.

Gone are the days of large, powerful laptops designed to handle the work of a desktop on the road. Trends are moving toward smaller, lighter devices driven more from the power of the Net. As notebook computers eventually started to outsell desktop machines, I think we will see these smaller devices, call them NetBooks or tablets or what have you start to outsell typical notebooks. With this, I believe we will also see a resurgence of desktop machines as people give up trying to use one machine for home and mobile use. I have already made this move, as I gave up my laptop for an iMac at home and a small pc based netbook when mobile. Of course I still also have my smart phone when I want complete pocketability.

Apple had no entry in the super small and light portable and the iPad doesn’t quite substitute yet for one. The new MacBook Air fits the bill perfectly. The original Air was maligned with problems and never took off but I think this new model will see much more popularity. As with everything Apple, it’s a bit overpriced but drop dead beautiful and elegant. I think the real legacy of Steve Jobs will be the way he singularly blends cutting edge technology and art. Seth Godin always talks about making products remarkable. It’s an important lesson for all business and Apple gets an A+

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How Not To Do Business By AT&T

June 2, 2010 By

ATT Death StarThey’re one of the worlds largest and richest companies, and they have no idea about the most fundamental principles of business. Oh they think they know; it’s on their wall somewhere, buried in some mission statement or company goals. Plenty of lip service is given to it as it usual in large companies, but AT&T continues to treat their customers like dirt.

The latest and perhaps most shocking example is the story of Giorgio Galante, an AT&T customer who wrote emails to AT&T CEO Randall Stephenson in part to complain about several aspects of his AT&T experience. After the second email in as many weeks, Giorgio received a phone call from AT&T’s “Executive Response Team” thanking him for his feedback and at the same time warning Giorgio if he continued to email the CEO he would be served with a cease and disist letter. Threatening your customer with legal action because he tries to communicate with an officer of the company is so shockingly dumb I am at a loss for words. Is that what they teach you at B School?

It’s not the first time, however, AT&T has acted in such a way. As they were being barraged by complaints about the poor network service AT&T said it was the customers who were using too much data and they would have to look into doing something about that. Yes, our service stinks and it’s your fault mr. customer, so I will have to find a way to penalize you for that. And in fact, AT&T has now found that way, this week announcing dramatic changes to their data plans for smart phones like the iPhone. Unlimited access is gone and customers now much choose between two data plans, both with data limits and charges for going over the limits.

How does AT&T get away with this nonsense? Because they have the iPhone, the most popular cell phone in the world and you cannot buy it from anyone else. Apple may have signed a pact with the devil on this one and like it or not, there is some blowback that Apple suffers from all this as well.

I believe something needs to change drastically in the mobile world. We can no longer allow companies to sign us up for long term (2 year) contracts and then treat us so poorly. Since all the mobile companies seem to be in league with each other on most of these egregious practices, it’s going to take some kind of government action to step in and fight for the American consumer.

In the end, I don’t know what AT&T is thinking on this one. Is Giorgio Galante a pest? Unnecessarily filling up an important CEO’s email with trivial complaints? I don’t care if he is a nusense . He’s a customer, he has a right to be a nusense. He deserves to be treated with respect. He deserves an answer to his questions, not a threat of legal action.

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Kids and Ease of Use in Technology

April 4, 2010 By

Any parent with kids probably realizes this, but kids are incredibly savvy with technology. They have no fear or preconceptions about anything, so they are willing to jump in and try anything. It’s one of the things that’s so beautiful about kids, before they get tarnished by the world.

I learn so much from watching my kids work with technology. I learn about the future. Having kids is like living with your own personal crystal ball. I also learn a great deal about user interface and ease of use in tech products. My daughter, when she was just nine, picked up my iPhone and knew just what to do with it, no instruction needed. That’s when I knew it was a most amazingly built device. I think every technology company should have kids employed in their labs to do their user testing. If the 5 year old can master it, you’re ready to ship.

Tyler Gray realized the same thing and put it further to test with his iPad and his 5 year old son Cash. I’ve included the video in this post, and here also is a link to the original Fast Company article.

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Goodbye Neighborhood Video Rental Store

March 21, 2010 By

It used to be we had small neighborhood mom and pop video rental stores. That gave way to the large, big box, mega retailers like Hollywood Video and Blockbuster. Hollywood Video is in Chapter 11 and now Blockbuster is hanging by a thread. Netflix was the first nail in the coffin. Now there is iTunes, Amazon.com, Boxee, and Roku among others. There’s just to need to drag yourself down to a Blockbuster and put up with their silly return rules, let alone hoping the title you want is even available.

RedBox has been a massive hit without large stores because they put their vending machines where people already are, like the supermarket. No extra trip or hassle required. And at $1 a movie, Blockbuster doesn’t stand a chance. It’s interesting that Blockbuster has watched all this go on in the past few years but has not been able to do much of anything about it. They’ve experimented with a few things, but halfheartedly and they have been failures. Someone at corporate didn’t want to hurt the mainline retail business, which was really bad strategy because that business is dead now anyway and they have nothing to show for it.

Blockbuster has misread and misunderstood most every new business reality of the digital age. There CEO talks a good game but somehow I doubt they will have the boldness and smarts to actually do what it takes to catch up. The only thing they have going for themselves is a still strong brand name. If they can just find the guts to capitalize on it.

Visit msnbc.com for breaking news, world news, and news about the economy

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Cheap Trick Talks New Marketing

March 17, 2010 By
A CD Video Disc (playing side) produced in 1987.

Image via Wikipedia

Cheap Trick is a band that had it’s heyday back in the late 70′s and 80′s, but it has found a way to stay relavant in todays world despite monumental changes in the music business. While other older bands have been very slow to adopt the new digital marketplaces like iTunes, Cheap Trick has gone all in on new media marketing.

In this CNBC video, the band talks about how they dropped their record label and are doing all marketing and distribution themselves these days. They clearly recognize most of their money is made from touring and merchandise, not record sales. “Why do you give some of your music away?” asks the reporter with surprise. “It’s great promotion!” answers Cheap Trick.

An older band like Cheap Trick has virtually no chance for traditional radio play or prime locations at retail. The band knows their best chance to keep doing what they love and keep getting paid is to take full control over their own situation. They have also been very savvy in creating work for movies, video games and even Stephen Colbert’s theme music. Not only do they know how to market to their core audience, but embracing these new venues can open them up to new customers as well.

Visit msnbc.com for breaking news, world news, and news about the economy

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Comic Books and the iPad

February 5, 2010 By

iPadI’ve been saying this for awhile now, comic books on the Apple iPad are a massive opportunity. The large color screen is perfect for this kind of content. I would even argue that it’s a big strategic advantage the iPad has over the Amazon Kindle. The Kindle is the perfect device for black and white books with it’s superior e-ink display but when it comes to content like comics or color magazines, the iPad can do things the Kindle can only dream of. As a comic book lover, I’m pretty excited about the possibility of comics on the iPad and I would seriously consider getting one if for no other reason than to read comics.

There are indications now that Amazon may try to make a new Kindle with color and multi-touch technology, bringing it much closer to an iPad. I think it’s very dangerous for Amazon to rush headlong into a competition with Apple on their own turf. Maybe the smart play is to remain the dominant player in black and white e-ink technology and let Apple have the rest. Amazon’s strength has always been traditional black and white books, not magazines or comics. Here’s an even smarter play, make a full iPad version of the Kindle reader. Amazon needs to remember their focus, they are a bookstore not a hardware manufacturer. By making a great Kindle reader for the iPad, they stand to sell more books from their online bookstore, even possibly cutting into Apple’s store.

2010 will be THE year of the tablet computer as Sony has also said they want to enter this market. No doubt there will be others. 2010 could also be THE year traditional publishing makes the turn to digital distribution. People have been predicting the death of traditional publishing for years now. These new tablet machines go a long way to bringing that prediction to pass.

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Connected World TV: 2010 Trends

January 27, 2010 By

Sorry, I’m a little late posting this one, but here are the 2010 technology trends as I see them.

Quicktime Version

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When Companies Cannot Admit Failure

January 11, 2010 By
Jay Leno, host of the Tonight Show. Cropped fr...

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NBC took a big gamble when they moved Jay Leno to primetime and it obviously hasn’t worked out. Now they are canceling the prime time show and contemplating putting him back to late night, which itself is complex now as they gave his old job to Conan O’Brien.

What caps my hide about this story, however, is the way NBC has handled the news. NBC has said the show “didn’t meet affiliates’ needs” and that the show performed “exactly as we anticipated on the network.” NBC is saying here, it’s not our fault, the show was fine, blame the affiliates. The painful truth, however, which is clear to everyone is that the show wasn’t very good and very few people were watching. Critics didn’t like it and the general buzz was bad. So if the show really performed “exactly as we anticipated on the network.” that’s pretty sad and it’s no wonder NBC is the last place network.

I don’t know why companies feel they cannot admit failure. Customers will not punish you for failure, only continual failure and an inability or lack of desire to fix things. This is why AT&T is taking such a beating lately. Their network is failing in certain cities and they have been slow to correct the problems and even admit the seriousness of them. That’s what people are most upset about. Admit openly and honestly you have a problem and than get on it. Customers will be patient, for a time. But if you will not admit your failures and you issue trite press statements that smack of ridiculousness in the face of the facts, you will be punished. We are in a very media savvy society; people understand the game now. It would have been so easy for NBC to say something like, we are constantly innovating and pushing the envelope with our content. Jay Leno in primetime did not work the way we imagined so we are changing things up. We anticipate an exciting new line up, including our popular late night programming.

Bill O’Reilly likes so say his show is a “no spin zone”. The entire world is a no spin zone now. PR people are traditionally trained to control the story, even guide it if you can. A traditional PR approach to this NBC/Leno story would be to control the damage on what is basically a negative for the network. But of course the problem is there is no control anymore and there doesn’t even need to be any damage. By admitting your own failure and presenting a plan to correct things and move forward you take away the very weapon others could use against you. When the emperor has no clothes, he shouldn’t parade around as if he does. It’s a new media world now and we can all see you naked.

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